Help Desk

help desk

At BSFM, we believe that communication is the key to success and believe that the Help Desk lies at the heart of delivering impeccable service. It provides the much needed insight to ensure our service improves and evolves, whilst always meeting and exceeding client expectations.

We take a proactive approach to our work, to help pass on the saving to you. By employing our help desk service you are giving a point of contact for your team. Our help desks save time, improves communication and makes for an improved customer experience.

What is a help desk service?

Our help desk service provides your business with a central point of contact to log all of your building related issues. We listen to our customers, so if there’s an improvement you would like making then we can make it a reality. Our proactive approach ensures that your help desk is as helpful as it can be.

  • 1st Class communication via the live 24-7 Helpdesk
  • Live work streams
  • Live client work portal access
  • Realistic contract monitoring and client reporting
  • A proactive approach to customer suggestions

We take a proactive approach to our help desks. Your feedback improves our service.